1. Delete Your Account in the App (Recommended)

BrandK allows you to delete your account directly inside the app. No email request is required for this method.

1. Open the BrandK app on your device.
2. Sign in with your membership account.
3. Go to the Profile / Settings tab (bottom navigation).
4. Tap Membership withdrawal.
5. Read the notices, check the agreement box, and tap Membership withdrawal to confirm.

Your account is deleted immediately after confirmation. Deleted accounts cannot be recovered.

2. Request Deletion by Email (Alternative)

If you cannot access the app, you may request account deletion by email: [email protected]

Please include:

• Registered email address or phone number
• Your full name (as registered in the app)
• A clear statement that you want to delete your BrandK membership account

We may contact you to verify your identity before processing the request. Email requests are processed within 30 days after verification.

3. Data That Will Be Deleted

When your BrandK membership account is deleted, the following data is removed or anonymized:

• Account credentials and login records
• Profile information (name, phone number, email, address, date of birth, gender)
• Membership points and coupons
• Prepaid balance associated with your membership (where applicable)
• Device token used for push notifications
• Membership registration data at participating stores

4. Data That May Be Retained

Certain transaction or order records at individual stores may be retained by merchants for legal, accounting, or tax purposes, as required by applicable law. Such records are no longer linked to your active membership account after deletion.

5. Important Notice

• All your points and coupons will be deleted.
• Your account will be deleted immediately and cannot be recovered.
• You may create a new account later, but previous membership history will not be restored.

6. Contact Us

If you have questions about account deletion or your personal data, please contact: Email: [email protected]

Last updated: August 2026