BrandK

The most common causes are a loose LAN cable connection between the printer and POS, or router issues.

1. Unplug and replug the LAN cable from the back of the printer.
2. Check if the printer's power LED is on. Also check if two small lights on the LAN port are blinking — this indicates normal connection.
3. Turn off the router, wait 5 seconds, and turn it back on.
4. If the issue persists, take a photo and contact support.

A properly working printer should have two indicator lights.

The counter POS and order POS must be on the same Wi-Fi. If not connected, please check the following:

1. Make sure the order POS is not connected to a different Wi-Fi.
2. Verify that the entered counter POS IP address is correct.
3. Restart the router if there might be an issue.

This image shows step 2. Accessing the network settings on the counter POS.

This image shows step 2. Checking the IP address on the counter POS.

This image shows step 2. Opening the IP input screen on the order POS.

This image shows step 2. Entering and saving the correct IP on the order POS.